Responsible Gaming at jibd

jibd operates a strict 18+ policy across all products — casino games, sports betting, live dealer tables, and slot games alike. This is not merely a regulatory requirement; it reflects our genuine belief that gambling is an adult activity that should never involve minors.

Every player who registers on jibd must confirm at the point of registration that they are aged 18 years or older. This declaration is followed by a mandatory Know Your Customer (KYC) verification process, during which jibd reviews a government-issued identity document such as a National Identity Card (NID), passport, or birth certificate. Accounts that cannot be verified as belonging to an adult aged 18 or above will be permanently closed, and any funds held will be returned via the original payment method.

Players are responsible for ensuring their own eligibility. If you have reason to believe that a minor has gained access to a jibd account — whether your own or another person's — please contact [email protected] immediately. jibd takes reports of underage access with the utmost seriousness and will investigate all such reports promptly.

Problem gambling can develop gradually, and it is not always easy to recognise the signs in yourself. jibd encourages all players to regularly reflect on their gambling behaviour. Gambling should feel like leisure — enjoyable, affordable, and firmly within your control. If it begins to feel like anything else, it is time to take action.

The following checklist includes common warning signs that your gambling may be moving beyond healthy limits. If you identify with several of these statements, we strongly encourage you to use jibd's responsible gaming tools or reach out to our support team.

Recognising any of these signs is an important first step. jibd's responsible gaming tools are designed to help you take immediate, practical action. Please do not wait until the problem becomes severe — the earlier you act, the more effective these tools will be.

jibd provides a comprehensive suite of responsible gaming tools that are available to every registered player, free of charge, directly within your account settings. These tools are designed to give you practical control over your gambling activity without requiring you to close your account entirely.

All responsible gaming tool requests submitted to jibd are processed promptly. Limit reductions and time-outs take effect immediately upon confirmation. Limit increases are subject to a mandatory 24-hour cooling-off period before they come into force, giving you time to reconsider. Self-exclusion requests take effect within one hour of confirmation.

The available tools include deposit limits, loss limits, wager limits, session time limits, reality check reminders, temporary time-outs, and permanent or time-limited self-exclusion. Each tool operates independently — you can use one, several, or all of them simultaneously depending on your needs.

Setting a deposit limit is one of the most effective ways to keep your gambling spending within a budget you have planned in advance. jibd's deposit limit feature allows you to specify the maximum amount you are willing to deposit over a rolling daily, weekly, or monthly period. Once your chosen limit is reached, the platform will decline any further deposit attempts until the period resets.

Available Limit Types

• Daily Deposit Limit: Caps the total amount you can deposit within any rolling 24-hour period. Suitable for players who want tight, session-by-session control over their spending.
• Weekly Deposit Limit: Caps total deposits within any rolling 7-day period. A practical choice for players who prefer to budget on a weekly basis.
• Monthly Deposit Limit: Caps total deposits within any rolling 30-day period. Ideal for players who manage their finances on a monthly cycle.
• Loss Limit: Caps the total amount you can lose within a defined period, regardless of how many deposits you make. Once your loss limit is reached, you may continue playing with your remaining balance but cannot deposit further funds until the period resets.
• Wager Limit: Caps the total value of bets you can place within a defined period, providing an additional layer of spending control beyond deposit and loss limits.

Minimum and maximum limit values are displayed within the Responsible Gaming section of your account settings. Deposits made via bKash, Nagad, Rocket, and Upay are all subject to the same limit controls as card deposits — the payment method used does not affect how limits are enforced.

Self-exclusion is the most powerful responsible gaming tool available on jibd. When you self-exclude, your account is completely suspended for the duration you choose, and you will be unable to log in, deposit, place bets, or access your gaming history during the exclusion period.

Self-Exclusion Options

• 6 Months: A structured break that gives you meaningful time away from gambling while leaving the door open to return in the future if you choose.
• 1 Year: A more extended exclusion, recommended for players who have identified a persistent pattern of problem gambling behaviour.
• 5 Years: A long-term exclusion for players who need a substantial period away from the platform.
• Permanent Exclusion: A permanent, irrevocable closure of your jibd account. This option cannot be reversed, and any future registration attempts under the same identity will be declined.

What Happens During Self-Exclusion

Once self-exclusion is activated, jibd will immediately take the following actions:

• Your account will be suspended and made inaccessible within one hour of your confirmed request.
• All marketing emails, SMS notifications, and promotional communications from jibd will be permanently stopped for the duration of your exclusion.
• Any account balance at the time of exclusion will be held securely. You may request a withdrawal of your remaining balance by contacting [email protected] — this withdrawal will be processed even during the exclusion period.
• jibd will make reasonable efforts to detect and block any attempt to create a new account under the same identity during the exclusion period.

How to Activate Self-Exclusion

1. Log in to your jibd account. Navigate to Account Settings in the top-right menu.
2. Select Responsible Gaming. Click on the Self-Exclusion option within the Responsible Gaming section.
3. Choose your exclusion period. Select 6 months, 1 year, 5 years, or permanent exclusion from the dropdown menu.
4. Confirm your decision. You will be asked to confirm your choice via a secondary screen. Read the confirmation carefully before proceeding.
5. Receive confirmation. jibd will send a confirmation email to your registered address within 15 minutes of your request being processed.

A time-out is a shorter, temporary suspension of your jibd account that gives you a structured break from gambling without the long-term commitment of self-exclusion. Time-outs are ideal for players who feel they need a brief cooling-off period — perhaps after a losing streak, a high-pressure week, or a session that ran longer than intended.

Available Time-Out Periods

• 24 Hours: A brief pause — useful after a single session that did not go as planned.
• 7 Days: A one-week break, giving you time to reset and reassess your gambling habits.
• 30 Days: A month-long cooling-off period, recommended for players who want a meaningful break before deciding whether to continue playing or pursue longer-term self-exclusion.

During a time-out, your account is inaccessible. You cannot log in, deposit, or place bets. Your account balance is preserved and will be available when your time-out expires. Marketing communications are paused for the duration of the time-out. Unlike self-exclusion, time-outs expire automatically and your account will become accessible again once the chosen period ends — no action is required on your part to reactivate it.

Reality Check Reminders

In addition to time-outs, jibd offers in-session reality check reminders. These are periodic pop-up notifications that appear during active play at intervals you select — every 30, 60, or 90 minutes. Each reminder displays your current session duration, your net win or loss for the session, and prompts you to decide whether you wish to continue or end your session. Reality checks are a lightweight but effective tool for maintaining session awareness without interrupting your play entirely.

If you believe your gambling is becoming a problem — or if someone close to you is concerned about your gambling — seeking help is the most important step you can take. jibd's player welfare team is available 24 hours a day, every day of the year, to provide guidance, apply account restrictions, and connect you with appropriate support.

Reaching out does not mean you will be judged or that your account will be penalised. Our welfare team exists to help — not to police. Every conversation is treated with complete confidentiality. Whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar, the same level of care and support is available to you.

jibd also encourages players who are struggling with problem gambling to seek support from independent, professional counselling services. While jibd does not endorse specific external organisations, we encourage players in Bangladesh to speak with a trusted healthcare professional, counsellor, or community leader if gambling is affecting their mental health or family life. Your wellbeing is more important than any game.

jibd takes the protection of minors extremely seriously. In addition to our own verification processes, we encourage all adult players who share devices or accounts with younger family members to take proactive steps to prevent access to gambling platforms.

Practical Steps for Parents and Guardians

• Never share your jibd login credentials with anyone, including family members or friends. Your username and password are personal and should be kept confidential.
• Log out of your jibd account after every session, especially on shared devices such as family computers, tablets, or smartphones.
• Use device-level parental controls available on Android, iOS, and most desktop operating systems to restrict access to gambling-related websites and applications.
• Consider browser-level content filtering software that blocks access to gambling sites at the network level, which can prevent access even if a child knows the site address.
• Talk to your children about gambling — including the risks, the 18+ age restriction, and why gambling platforms are exclusively for adults.

If you have reason to believe that a minor has created a jibd account or accessed your account, please report this immediately to [email protected]. jibd will investigate all such reports as a priority, and any account confirmed as belonging to a minor will be permanently closed without exception.