jibd Privacy Policy

When you register, verify, deposit, play, or interact with jibd in any way, we may collect personal data across three broad categories: information you provide directly, information generated automatically by your use of the platform, and information received from third-party service providers such as payment processors.

1.1 Information You Provide Directly

During registration and account verification, jibd collects the following categories of personal data:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number (including the number registered to your bKash, Nagad, or Rocket account), and residential address including district and division (e.g., Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh).
• Verification data: Copies of government-issued identity documents such as a National Identity Card (NID), passport, or birth certificate, submitted as part of our Know Your Customer (KYC) process.
• Financial data: Payment method details including mobile wallet identifiers (bKash or Nagad account numbers), bank account references where applicable, and transaction records. We do not store full card numbers; card payments are tokenised by the payment processor.
• Support communications: Any information you voluntarily share with our support team via live chat, email, or support ticket submissions.

1.2 Information Collected Automatically

When you access jibd via a browser or mobile application, we automatically collect certain technical and behavioural data, including:

• Device data: Device type, operating system, browser type and version, screen resolution, and hardware identifiers.
• Network data: IP address, approximate geolocation derived from IP, and internet service provider.
• Usage data: Pages visited, games played, session duration, click patterns, bet history, deposit and withdrawal history, login timestamps, and feature interactions.
• Cookie and tracking data: Session identifiers, authentication tokens, and analytics identifiers. See Section 4 for full details on our use of cookies.

1.3 Information from Third Parties

jibd may receive personal data about you from the following third-party sources:

• Payment processors: Transaction confirmation data, payment status, and fraud-risk signals from bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• Identity verification providers: Results of automated document checks and liveness verification from our KYC technology partners.
• Fraud prevention services: Device fingerprint data and risk scores from third-party fraud detection platforms used to protect the integrity of the jibd platform.

jibd processes your personal data only for clearly defined, lawful purposes. The following table summarises the primary purposes for which we use each category of data and the legal basis on which we rely:

jibd will never use your personal data for purposes that are incompatible with those listed above without first providing you with clear notice and, where required, obtaining your explicit consent. If you have opted in to receive marketing communications from jibd, you may withdraw that consent at any time by updating your notification preferences within your account settings or by contacting [email protected].

jibd does not sell, rent, or otherwise commercialise your personal data. We share your information with third parties only in the specific, limited circumstances described below, and only to the minimum extent necessary for each stated purpose.

3.1 Payment Service Providers

To process your deposits and withdrawals, jibd shares the minimum necessary financial and identity data with our payment partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. These providers are bound by their own privacy policies and applicable financial data protection regulations. jibd is not responsible for the data practices of these independent payment processors beyond our contractual agreements with them.

3.2 Identity Verification Providers

As part of our KYC process, jibd shares identity documents and personal data with accredited identity verification technology providers. These providers perform automated document authentication and facial liveness checks and return a verification result to jibd. Verification providers are contractually prohibited from retaining your documents beyond the period required to complete the verification check.

3.3 Fraud Prevention and Security Partners

jibd works with third-party fraud detection and cybersecurity firms to protect the platform and its users. Device fingerprinting data, IP addresses, and behavioural signals may be shared with these partners. This processing is carried out on the basis of jibd's legitimate interest in maintaining a secure and fair platform.

3.4 Legal and Regulatory Disclosure

jibd may be required to disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, money laundering, or other criminal activity. Where permitted by law, jibd will attempt to notify affected users of such disclosures.

3.5 Business Transfers

In the event that jibd undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that result from it.

jibd uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate the platform, personalise your experience, and analyse how the platform is used. This section explains the types of cookies we use and how you can manage them.

4.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your authentication state, and enable core security features such as CSRF protection. These cookies cannot be disabled without preventing you from using the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, odds format, and notification settings — so you do not need to re-enter them on each visit. Disabling these cookies will mean your preferences are not saved between sessions.
• Analytics Cookies: jibd uses privacy-respecting analytics tools to understand how players navigate the platform, which features are most used, and where performance bottlenecks exist. Analytics data is aggregated and does not identify individual users.
• Security Cookies: These are set by our fraud prevention partners and are used for device fingerprinting and bot detection. They help us identify and block fraudulent account activity.

4.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a per-site basis. Please note that blocking strictly necessary cookies will prevent you from logging in to your jibd account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.

jibd does not use third-party advertising cookies or place cookies on behalf of ad networks, retargeting platforms, or social media companies. We do not participate in cross-site behavioural advertising programmes.

jibd implements a layered security architecture to protect personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS): All data in transit between your device and jibd's servers is encrypted using TLS 1.2 or higher.
• Encryption at Rest: Sensitive data fields — including identity document copies, financial data, and authentication credentials — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. jibd staff can only access player data where it is necessary for their specific job function. All internal data access is logged and auditable.
• Two-Factor Authentication: jibd's internal systems require two-factor authentication for all staff with access to player data. We also offer — and strongly encourage — two-factor authentication for all player accounts.
• Regular Security Audits: jibd conducts periodic security assessments and penetration testing of its platform infrastructure to identify and remediate vulnerabilities before they can be exploited.

5.1 Data Retention Periods

jibd retains personal data for the following periods, after which data is securely deleted or anonymised:

• Account data and transaction records: Retained for a minimum of five years following account closure, in compliance with anti-money laundering (AML) record-keeping requirements.
• KYC documents: Retained for the duration of the account relationship plus five years following closure.
• Support communications: Retained for two years from the date of the last communication, or longer where an ongoing dispute or legal matter requires the records to be preserved.
• Analytics and usage data: Aggregated and anonymised within 13 months of collection.
• Marketing consent records: Retained for the duration of your account relationship, and for three years following opt-out, to evidence compliance with consent obligations.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected users, jibd will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

As a jibd player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team via in-account live chat or by emailing [email protected] with a clear description of your request. We will verify your identity before processing any data rights request and will respond within 30 calendar days.

• Right of Access: You may request a copy of the personal data jibd holds about you, along with information about how it is used and with whom it has been shared.
• Right to Rectification: If any of your personal data held by jibd is inaccurate or incomplete, you have the right to request that it be corrected. You can update most contact details directly through your account settings without contacting support.
• Right to Erasure: You may request that jibd delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right is subject to jibd's overriding legal obligations — for example, we cannot delete transaction records that must be retained for AML compliance.
• Right to Restrict Processing: In certain circumstances, you may request that jibd restrict the processing of your personal data (e.g., while a dispute is being resolved) without deleting it entirely.
• Right to Data Portability: Where jibd processes your data on the basis of your consent or for contract performance, you may request a machine-readable copy of your data to transfer to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of jibd's legitimate interests, including direct marketing. If you object to marketing processing, we will cease that processing immediately.
• Right to Withdraw Consent: Where jibd relies on your consent as the legal basis for processing (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

The jibd platform integrates with a number of third-party services to deliver a complete gaming experience. These include game content providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), payment processors, identity verification services, and platform analytics tools. When you interact with content or features delivered by these third parties, they may independently collect data about your interactions in accordance with their own privacy policies.

jibd is not responsible for the privacy practices of third-party game studios or payment processors. We recommend that you review the privacy policy of any third-party service you interact with. jibd selects its technology partners carefully and requires them to meet minimum data protection standards as a condition of the partnership, but ultimate responsibility for their own data practices lies with each third party.

The jibd platform does not embed social media widgets, tracking pixels from advertising platforms, or affiliate network tracking scripts that would allow third-party advertisers to build profiles of your behaviour across the web. Any analytics and tracking technologies used on the platform are deployed solely for the purpose of improving jibd's own services and for platform security.

jibd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. The effective date at the top of this document will be updated whenever material changes are made.

Where changes to this Privacy Policy are material — meaning they affect your rights, change how we use your data, or introduce new categories of data collection — jibd will notify you by email to your registered address and/or by placing a prominent notice on the platform prior to the changes taking effect. For non-material amendments (such as clarifications of existing language or corrections of typographical errors), we will update the document without separate notification.

Your continued use of the jibd platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and close your account before the updated policy takes effect. Closing your account does not affect the lawfulness of any processing that occurred prior to closure.

If you have any questions about this Privacy Policy, how your data is used, or how to exercise your privacy rights, please contact our support team at any time. jibd is committed to addressing all privacy-related queries promptly and transparently.